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Q1. Is parking available?
Yes. B1–B2 underground parking is available on a first-come, first-served basis. No reservation is required.
Height limit: 2.2 m at the entrance; 1.8 m for some mechanical spaces.
↗ Transportation & Parking
Q2. What can I do with an expired brunch voucher?
It can still be used as a cash voucher at the restaurant.
Q3. Are children’s facilities available at Chaoyang Ting?
Yes. High chairs and children’s tableware are available. A diaper-changing table is available in the 1F ladies’ restroom.
Q4. Can I join the waitlist without a reservation?
Yes. We will contact you when a table becomes available. No need to wait on-site.
Q5. How long is my reservation held?
Reservations are held for 10 minutes. Late arrivals will be seated based on availability.
Q6. What facilities are available?
Lakeshore Hotel Suao features an infinity pool with views of the sunrise and harbor.
↗ More Facilities
Q7. Is swimwear required?
Yes. Proper swimwear and a swimming cap are required.
↗ More Facilities
Q8. Can children use the facilities before check-in?
Yes. Children’s facilities are available from 2:00 PM on the check-in day. Check-in starts at 4:00 PM.
Q9. How do I change or cancel a reservation made through another platform?
Please contact the original booking platform.
Q10. Are there family activities?
Yes. Various family-friendly activities are offered regularly. Please check our latest updates.
Q11. Can you issue an invoice with a business registration number?
Yes. For official website bookings, an e-invoice with the business registration number and company name can be issued or saved to your e-invoice carrier. Please inform the front desk at check-in.
For other platforms, please contact the original booking platform.
Q12. How do I book with a hotel voucher?
Hotel vouchers can only be used for bookings through our official website.
Enter the voucher serial number for paper/ibon vouchers, or the custom number for e-vouchers.
Q13. What is the cancellation policy?
- Check-in day cancellation/no-show: 100% charge
- 1–2 days before check-in: 50% charge
- 3+ days before check-in: No charge
Cancellation Policy↗
Q14. Can I use the Taiwan Travel Card?
Yes, for bookings made through our official website. Overseas platform bookings are not eligible.
Q15. What is the extra guest fee?
Children 6 and under: Free
Age 11+: NT$1,500/person/night
Includes breakfast and facility access. No extra beds available.
Q16. Is a shuttle service available?
No.
-
Suao Station → about 7 min. walk
-
Suaoxin Station → about 10 min. by car
Q17. Are EV charging stations available?
Yes. Two charging spaces are available in the B1 parking lot. Noodoe Type 1 J1772 chargers: NT$1/minute, first come, first served.
Q18. Can guests use all hotel facilities?
Yes. Guests booking through our official website can use all hotel facilities free of charge.
Q19. Are children's amenities available?
Yes. Upon request: bed rails, bottle sterilizer, baby crib, baby bathtub, and step stool.
Limited quantities; advance reservation is recommended.
Q20. Are toothbrushes and toothpaste provided?
To support sustainability, rooms provide body wash, shampoo, hand soap, and slippers only. Other disposable toiletries are available for purchase at the front desk.
Q21. What is the difference between the Deluxe and Premier Family Rooms?
Deluxe Family Room: Garden view
Premier Family Room: Natural greenery view
Q22. Can double and family rooms be located near each other?
They are in different buildings, about 1–2 minutes apart on foot.
Q23. Can the beds be combined?
No. Our beds cannot be combined.
Q24. Do the rooms have sea views?
Views vary by room type.